Booking Terms and Conditions

(i) All AK African Tours and Safaris Tours:

Upon confirming your safari tour booking, a deposit based on the total quoted price will be required. The remaining balance must be paid either before the safari begins or at its commencement.

(ii) Payment terms for safari bookings:

No deposit required for one-day safaris or tours.

  •  20% deposit per person for 2-3 day safaris or tours.
  • 20% deposit per person for 4-6 day safaris or
  • 30% deposit per person for 7-12 day safaris or tours.
  • 40% deposit per person for combined Kenya & Tanzania
  • Full payment is required for last-minute bookings made 1-5 days before the safari or tour start

(iii) Ways to Pay for Safari Bookings:

Credit/Debit Card– You can pay online or locally at our office. There are no additional charges. Visa/Mastercard/Amex accepted.

Please Note:

Our company bank accounts are located in Nairobi Kenya only. AK African Tour and Safaris does not operate bank accounts in any City or Country outside Kenya.

Refund Policy for Safari Bookings:

Safari or tour deposits will be refunded after deducting cancellation fees charged by hotels and administrative costs, as outlined in the table below:

Cancellation Policy: Percentage of Tour Price Forfeited

More than 40 days prior to tour: 5% of the safari tour price deposit is forfeited.

40 to 14 days prior to tour: 20% of the tour price deposit is forfeited. 13 to 6 days prior to tour: 30% of the tour price deposit is forfeited. Less than 6 days or no show: No refund

Safari Cost Inclusions and Terms

Included in Your Safari Cost:

4×4 Jeep Safari Vehicle Hire: Comfortable and well-equipped for your adventure.

Driver/Guide Services: Professional and knowledgeable guides as per the itinerary.

Meals: Provided throughout the safari as specified.

Accommodation: Stay in safari lodges, tented camps, or hotels as indicated in the itinerary.

Park Entrance Fees: Access to national parks and game reserves.

Safari Transport: 

Touring Vehicles:

Pop-up top 4×4 Land Cruiser Jeeps will be used, tailored to the tour program and group size. The company may utilize subcontractors of similar standards when necessary.

Driver Guides:

Multilingual guides (English, German, French, Italian, Spanish) are available upon request.

Safari Accommodation Costs:

Room/Tent Sharing:

Accommodation is based on double occupancy. Single rooms are available for an additional fee (single room supplement).

Accommodation Categories:

Options include economy, comfort, and luxury levels. Specific properties will be confirmed in advance.

Tour Alterations: 

The company may alter arrangements or cancel a scheduled tour due to unforeseen circumstances.

The company reserves the right to decline participation or remove any individual from a tour at its discretion, with an equitable refund provided where applicable.

Pricing:

Prices are determined based on prevailing tariffs and operational costs at the time of publication.

Liability:

The company acts solely as an agent for tours, transport, and other services. It is not liable for injury, delays, loss, or damages.

Liability for passengers in company vehicles is governed by the laws of the country where the tour occurs.

All claims are subject to the jurisdiction of the courts in the country of occurrence.

Subcontractors may be engaged for part or all services.

The company is not responsible for loss or damage to luggage.

Issues or Complaints During Safari:

Immediate Reporting:

Complaints should be communicated promptly to the tour manager in writing (via email or WhatsApp) for on-site resolution.

Post-Safari Reporting:

If unresolved, a summary must be submitted to the company in writing within 30 days of safari completion.

Complaints will be investigated and addressed within 30 days of receipt.